American Express: the customer service says i could not use*the f...
A American Express customer review by GetHuman user ~Actionfunding from November 22nd, 2017
Background on ~Actionfunding's case
GetHuman: ~Actionfunding - can you tell our other American Express customers when your case took place?
~Actionfunding: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Actionfunding a list of common American Express problems)
~Actionfunding: "Update Account Info" was why I was trying to call.
~Actionfunding's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Actionfunding: the customer service says i could not use*the full **.** placed on the card to pay*a business debt. i had placed **.** on the prepaid target card . the employee stated we withold *.** from your purchase and you can only spend **.** dollars.* the american express prepaid target system designed to cheat the customer to prevent the use of the american express.* have damages and financial claims that need to go to the american express with none of the employees "trained in how " to put in customer damage claims for the blocking work of theamerican express.* the companyrequired by michigan law to take and process the damage claims for stopping the use of the prepaid card.* marketing needs to know the sales cover says nothing about blocking the use of the prepaid card on the cover they consumer looks at. * the marketing department needs to state*the american express will not block the use of the card to make payments .* i went to the online site looking for a e mail address or a physic
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Actionfunding: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Actionfunding: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Actionfunding: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~Actionfunding: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Actionfunding taken from his American Express customer service problem that occurred on November 16th, 2017.