American Home Shield: AVOID AT ALL COSTS!!! Bought a policy when i bo...
A American Home Shield customer review by GetHuman user ~Iknarf from November 18th, 2017
Background on ~Iknarf's case
GetHuman: ~Iknarf - can you tell our other American Home Shield customers when your case took place?
~Iknarf: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Iknarf a list of common American Home Shield problems)
~Iknarf: "Complaint" was why I was trying to call.
~Iknarf's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iknarf: AVOID AT ALL COSTS!!! Bought a policy when i bought my new home and all was good, then * years later my washer started leaking and i called. I was told that my washer was not covered! Apparently when i signed up with them it was not a blanket policy that covered all my appliances and item, but it only covered my *Top ***, so only ** item could be covered and my washer wasn't one of them. I told them that i never picked a top ** and knew nothing about it and what were they? *. a*c including duct-work, *. Dishwasher, *. Garbage disposal. *. Water heater, *. Plumbing, *. Dryer, *. Electrical, *. Heating inducing duct-work, *. Built-in Microwave and **. Ranges*Ovens*Stove-tops. So my first question was who picked these for me and why would a*c and heat be * different items since they are the same machine? and why would i pick electrical and no my washing machine? I was blown away and very upset, when i asked them to fix my policy since i never picked a top **, they told me that i would ha
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Iknarf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iknarf: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Iknarf: For that I would say one out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Iknarf: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iknarf taken from his American Home Shield customer service problem that occurred on November 10th, 2017.