American Home Shield: After calling AHS immediately once our sewage w...
A American Home Shield customer review by GetHuman user ~LaurenK from October 31st, 2017
Background on ~LaurenK's case
GetHuman: ~LaurenK - can you tell our other American Home Shield customers when your case took place?
~LaurenK: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~LaurenK a list of common American Home Shield problems)
~LaurenK: "Make a claim" was why I was trying to call.
~LaurenK's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LaurenK: After calling AHS immediately once our sewage water starting coming in the house through the walls and toilet, over four hours later we still have no service. AHS only has two plumbing vendors for our city and will not*would not get an outside vendor until after a four hour time period. A supervisor, Shawntel, stated that they would be calling additional vendors to get someone ASAP. I called back in the allotted time she stated and was told to call back in another two hours because they were still calling vendors to get someone out to our house for an emergency. At *pm, after four hours of sewage water continually coming into our house, I called them back as told. Shawntel stated that they never called any other vendor and we could now call someone ourselves. **Now, my only option is to paid a vendor upfront and send them the bill. Which I am sure they will not pay or if they do, it will not be in a timely manner.**There is no reason to lie to a customer and make them wait four hours f
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~LaurenK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LaurenK: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~LaurenK: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~LaurenK: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LaurenK taken from his American Home Shield customer service problem that occurred on October 29th, 2017.