American Home Shield: they have now authorized the replacement of the...
A American Home Shield customer review by GetHuman user ~Toddwh from October 28th, 2017
Background on ~Toddwh's case
GetHuman: ~Toddwh - can you tell our other American Home Shield customers when your case took place?
~Toddwh: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Toddwh a list of common American Home Shield problems)
~Toddwh: "Change or cancel account" was why I was trying to call.
~Toddwh's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Toddwh: they have now authorized the replacement of the coil system for the *rd time in * years and want me to pay a $** disposal fee AGAIN. These people are out of control. When I asked for a manager, I was simply told "goodbye". Operator's name was Barry.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Toddwh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Toddwh: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Toddwh: For that I would say one out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Toddwh: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Toddwh taken from his American Home Shield customer service problem that occurred on October 22nd, 2017.