American Home Shield: The *st time we had any contact with American H...
A American Home Shield customer review by GetHuman user ~Walter Lamar from November 22nd, 2017
Background on ~Walter Lamar's case
GetHuman: ~Walter Lamar - can you tell our other American Home Shield customers when your case took place?
~Walter Lamar: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Walter Lamar a list of common American Home Shield problems)
~Walter Lamar: "Change or cancel account" was why I was trying to call.
~Walter Lamar's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Walter Lamar: The *st time we had any contact with American Home Shield was when our upstairs AC unit was freezing up. It took them * days to get a contractor out to fix the problem, which wasn't to bad since it was before it started getting really hot. Then about * months later I was out of town and water started leaking out of our fire alarm and ceiling fan in one of our bedrooms. it took another * days for a contractor to be dispatched and once he was he found that the drip pan of our downstairs AC unit was the problem. He wrote it up and we had to contact them to find out when they would be back to replace the pan. We were told it would take * to * days for parts. My wife called * other AC companies and was told they could have it the next day. When they finally arrived to replace the pan they had the wrong part. The AC guy said he would call the shop and have them bring the right one out. So at this point we asked I thought it took * to * days to get the part. The service tech told us
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Walter Lamar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Walter Lamar: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Walter Lamar: For that I would say three out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Walter Lamar: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Walter Lamar taken from his American Home Shield customer service problem that occurred on November 18th, 2017.