American Home Shield: AHS knows how to make money.They are charging m...
A American Home Shield customer review by GetHuman user ~jack from November 22nd, 2017
Background on ~jack's case
GetHuman: ~jack - can you tell our other American Home Shield customers when your case took place?
~jack: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~jack a list of common American Home Shield problems)
~jack: "Complaint" was why I was trying to call.
~jack's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jack: AHS knows how to make money.They are charging more service fees and premium every year but the quality of services has gone down. They contract a cheapest and jobless people to come to fix and cannot fix. In fact some of the repair men do not know how to open the unit and I nhave to open for them. he pulls out everything and puts back in a wrong way. the unit never works. When complain they send another idiot and same problem but charge again another service fee of *$ **.*There is no responsible to answer the complain. Does the company has manager or CEO ?
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~jack: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jack: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~jack: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~jack: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jack taken from his American Home Shield customer service problem that occurred on November 18th, 2017.