American Home Shield: When it comes to appliance service or replaceme...
A American Home Shield customer review by GetHuman user GetHuman-olaadey from November 29th, 2017
Background on GetHuman-olaadey's case
GetHuman: GetHuman-olaadey - can you tell our other American Home Shield customers when your case took place?
GetHuman-olaadey: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-olaadey a list of common American Home Shield problems)
GetHuman-olaadey: "Change or cancel account" was why I was trying to call.
GetHuman-olaadey's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-olaadey: When it comes to appliance service or replacement do not rely on AHS. I requested a service for my refrigerator and dishwasher since August *th ****. The technician called and told me the earliest available schedule will be in *weeks and I will receive a call on the day they are coming. NCNS, I called back on sept ** to find out what is going on, I was told to call AHS and ask for a new work order * before they can rescheduled for the *nd time. Finally a technician showed up on sept ** and said that the manufacturer did not make the parts needed for my refrigerator anymore but the AHS will call me to see what they can do. This morning i called them to know what is going on, I was told that they are still looking for the part and it is not certain when they will get it. I did not understand what part they still looking for if the manufacture did not make it anymore. This is a TOTAL RIPOFF.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-olaadey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-olaadey: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-olaadey: For that I would say three out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-olaadey: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-olaadey taken from his American Home Shield customer service problem that occurred on November 28th, 2017.