Issue with American Home Shield
A American Home Shield customer review by GetHuman user GetHuman-susanlei from December 4th, 2017
Background on GetHuman-susanlei's case
GetHuman: GetHuman-susanlei - can you tell our other American Home Shield customers when your case took place?
GetHuman-susanlei: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-susanlei a list of common American Home Shield problems)
GetHuman-susanlei: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-susanlei's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-susanlei: Issue with American Home Shield
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-susanlei: I've moved and need to change my policy to the new address. I've been on hold for ** minutes once and over ** minutes * or * times. No one answered except once. And... wrong department. BECAUSE THERE'S NO OPTION ON THEIR HELP LINE FOR WHAT I NEED.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-susanlei: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-susanlei: I'd give them a five out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-susanlei: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-susanlei: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-susanlei taken from his American Home Shield customer service problem that occurred on November 24th, 2017.