American Home Shield: Contractors failed to do the work.

A American Home Shield customer review by GetHuman user GetHuman-jojacint from December 4th, 2017

Background on GetHuman-jojacint's case

GetHuman: GetHuman-jojacint - can you tell our other American Home Shield customers when your case took place?
GetHuman-jojacint: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman-jojacint: I used the 888-429-8247 number I found for on the GetHuman American Home Shield customer phone number page I was on: American Home Shield Customer Service Phone Number
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jojacint a list of common American Home Shield problems)
GetHuman-jojacint: "Complaint" was why I was trying to call.

GetHuman-jojacint's review of American Home Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jojacint: Contractors failed to do the work.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-jojacint: I have two rental houses in Phoenix, AZ. I also have two policies with AHS on these houses, ********* on ***** N **th Dr ***** and ********* on **** W Kathleen Rd, PHX *****.*Around ******* (I don’t have the precise date) I requested service to the Air Conditioner on ***** N **th and a contractor was assigned by AHS: the contractor never showed up and I had to engage the services of Day & Night A*C who responded the same day and fixed the problem. They replaced a **-* MFD ***V Dual Run Capacitor and charged me $***.** for the part and installation.*On ****** I also requested service for the A*C on **** W Kathleen: AHS again assigned a ref ********* and a contractor, Cross Comfort Systems LLC (***)*** **** . This contractor set up two appointments with my tenant and never showed up. My tenant is a single mom with a child, in Phoenix, AZ where temperatures might soar to ***F. With the weekend coming close and with my tenant with no A*C, I called CCS several times to no avail, just an answering machine. On Friday *** I decided to call on Day & Night to help me with this problem: they responded the same day and fixed the problem: supply an install Univ ***-*** HP **** RPM ***V Condenser Motor and replaced * MFD ***V Oval Run Capacitor, and charged me $***.**.*My issue now is that I want AHS to take responsibility for the lack of performance of their contractors, re-imburse me of $***.** and $***.** and I want to cancel both policies.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-jojacint: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jojacint: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-jojacint: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-jojacint: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jojacint taken from his American Home Shield customer service problem that occurred on November 24th, 2017.

American Home Shield

1.53 of 5 stars | 125 reviews

GetHuman-jojacint's American Home Shield Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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