American Home Shield: Plumbing issues forced us to turn off the water...
A American Home Shield customer review by GetHuman user GetHuman-425768 from November 22nd, 2017
Background on GetHuman-425768's case
GetHuman: GetHuman-425768 - can you tell our other American Home Shield customers when your case took place?
GetHuman-425768: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-425768 a list of common American Home Shield problems)
GetHuman-425768: "Setup service" was why I was trying to call.
GetHuman-425768's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-425768: Plumbing issues forced us to turn off the water to the house and we were told someone would help us within * hours on their preferred network and if not, they would find someone to fix the issue. After * hours and no help, we found out they had not called anyone to service us but instead were waiting til morning because everything was closed.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-425768: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-425768: I'd give them a one out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-425768: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-425768: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-425768 taken from his American Home Shield customer service problem that occurred on November 16th, 2017.