American Home Shield: I have ahd * experiences with AHS and both were...
A American Home Shield customer review by GetHuman user ~beth from November 1st, 2017
Background on ~beth's case
GetHuman: ~beth - can you tell our other American Home Shield customers when your case took place?
~beth: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~beth a list of common American Home Shield problems)
~beth: "Change or cancel account" was why I was trying to call.
~beth's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beth: I have ahd * experiences with AHS and both were denied the contractor walked in colleted $**.** and said it is not covered. I think this is the biggest scam going, now not only did I pay $**.** I have to pay someone else to come and and fix what I thought would have been covered and trying to get help from CS is a joke. The answer today was if you had parts only warranty we would pay the labor that does not even make sense. Would never reccomend this company to anyone.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~beth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beth: I'd give them a five out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~beth: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~beth: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beth taken from his American Home Shield customer service problem that occurred on October 24th, 2017.