American Home Shield (AMS) sent a repairman fro...
A American Home Shield customer review by GetHuman user ~s. dunn from November 24th, 2017
Background on ~s. dunn's case
GetHuman: ~s. dunn - can you tell our other American Home Shield customers when your case took place?
~s. dunn: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~s. dunn a list of common American Home Shield problems)
~s. dunn: "Change or cancel account" was why I was trying to call.
~s. dunn's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~s. dunn: American Home Shield (AMS) sent a repairman from A U.S. Air to fix my central air conditioner in May ****. He failed to diagnose the problem and simply replaced the Freon in the unit. At this time my AHS warranty covered Freon replacement. Over the next year or so, A U.S. Air had to come out * or * more times to add Freon and the occasional stop leak but only actually diagnosed the problem after multiple follow-up and complaint calls. Meanwhile I renewed my AHS home warranty which changed Freon coverage rules in August ****. AHS refuses to honor the contract that was in place when the initial call was made even though all the subsequent service requests were pursuant to the initial contract and service request. The employees and customer service reps cannot possibly be as stupid as they pretend therefore I can only conclude they are reading from a script from which they are not allowed to deviate. My research uncovered this to be a SOP for this company and a lawsuit is required to
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~s. dunn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~s. dunn: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~s. dunn: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~s. dunn: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~s. dunn taken from his American Home Shield customer service problem that occurred on November 19th, 2017.