American Home Shield: I called on a Sunday for a water overflow in my...
A American Home Shield customer review by GetHuman user GetHuman-261934 from November 27th, 2017
Background on GetHuman-261934's case
GetHuman: GetHuman-261934 - can you tell our other American Home Shield customers when your case took place?
GetHuman-261934: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261934 a list of common American Home Shield problems)
GetHuman-261934: "Change or cancel account" was why I was trying to call.
GetHuman-261934's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261934: I called on a Sunday for a water overflow in my kitchen and family room. I provided information to the agent for an approved AHS plumber who was willing to resolve the blockage problem within *-* hours. The plumber was never called and I learned later that, without notifying me, the order was cancelled. No one ever contacted me about coming, and no one ever called me to let me know they had cancelled the request. I had to call a plumber to come to take care of the problem.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
GetHuman-261934: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261934: I'd give them a two out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
GetHuman-261934: For that I would say three out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
GetHuman-261934: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261934 taken from his American Home Shield customer service problem that occurred on November 25th, 2017.