American Home Shield: Horrible Customer Service. * weeks w*o air cond...
A American Home Shield customer review by GetHuman user ~I HATE AHS from November 11th, 2017
Background on ~I HATE AHS's case
GetHuman: ~I HATE AHS - can you tell our other American Home Shield customers when your case took place?
~I HATE AHS: Yes. It was late at night, on November 3rd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~I HATE AHS a list of common American Home Shield problems)
~I HATE AHS: "Change or cancel account" was why I was trying to call.
~I HATE AHS's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I HATE AHS: Horrible Customer Service. * weeks w*o air conditioning, sent out incompetent contractors, total run-around on the phones w* no one able to help. I was hung-up on by them. DO NOT RENEW YOUR CONTRACT...THEY ARE CROOKS
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~I HATE AHS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I HATE AHS: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~I HATE AHS: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~I HATE AHS: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I HATE AHS taken from his American Home Shield customer service problem that occurred on November 3rd, 2017.