American Home Shield: We got the AHS with our new house and it has be...
A American Home Shield customer review by GetHuman user ~Laura from November 16th, 2017
Background on ~Laura's case
GetHuman: ~Laura - can you tell our other American Home Shield customers when your case took place?
~Laura: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura a list of common American Home Shield problems)
~Laura: "Complaint" was why I was trying to call.
~Laura's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura: We got the AHS with our new house and it has been a horrible service. Our dishwasher broke * months after we moved in. When you call, it's contracted out to a local repair man. The repair service is SO unresponsive. They only work **-* M-W in our area. They have been out * times and our dishwasher is still broken. The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for ** minutes and said he'd have to order another part and be back in a week. Then nhey took * weeks to order a part! Ridiculous! And they don't call to tell you its in - they wait for you to call and ask why its taking so long. AHS has been so unresponsive, they have sent us * notices that they closed the file! Unbelievable. They don't have a clue what's going on. When I asked to speak to a supervisor, it took them * business days to call me. The supervisor was a waste - he just said I would have to be home to let the repairman in between
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Laura: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura: I'd give them a five out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Laura: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Laura: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura taken from his American Home Shield customer service problem that occurred on November 15th, 2017.