American Red Cross: I was looking into purchasing a CPR course thro...
A American Red Cross customer review by GetHuman user ~jojo47 from November 6th, 2017
Background on ~jojo47's case
GetHuman: ~jojo47 - can you tell our other American Red Cross customers when your case took place?
~jojo47: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to American Red Cross, and if so, how?
GetHuman: And which of these common American Red Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~jojo47 a list of common American Red Cross problems)
~jojo47: "Location issue" was why I was trying to call.
~jojo47's review of American Red Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's American Red Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jojo47: I was looking into purchasing a CPR course through their website when I received an error message from their server saying that the transaction had failed. And it suggested that I tried it again. Long story short, I was charged twice for the item that I never received. No confirmation, no receipt, only money taken out of my account (processing). I tried to contact them and it takes at least ** minutes just to get through the line, and when I got to someone, he was very uninterested in solving the problem, and very unprofessional. I was told someone would call me back. Nobody called back. That was * days ago, and I am still trying to reach someone there. No response by phone nor email. Very disrespectful.
GetHuman: Let's quantify your experience contacting American Red Cross. On a scale of 1 to 5, how easy is it go get help on a American Red Cross problem?
~jojo47: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jojo47: I'd give them a three out of five on communication.
GetHuman: And what about American Red Cross's ability to quickly and effectively address your problem?
~jojo47: For that I would say five out of five.
GetHuman: And finally- any advice for other American Red Cross customers?
~jojo47: Call them early in the day or late. Don't forget any personal or account information you might need for American Red Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jojo47 taken from his American Red Cross customer service problem that occurred on November 3rd, 2017.