American Specialty Health: They just keep putting you on hold. Ask * ques...
A American Specialty Health customer review by GetHuman user ~Anyoldname from November 10th, 2017
Background on ~Anyoldname's case
GetHuman: ~Anyoldname - can you tell our other American Specialty Health customers when your case took place?
~Anyoldname: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to American Specialty Health, and if so, how?
GetHuman: And which of these common American Specialty Health customer issues best describes the reason you wanted to talk to them?
(Shows ~Anyoldname a list of common American Specialty Health problems)
~Anyoldname: "Renew coverage" was why I was trying to call.
~Anyoldname's review of American Specialty Health customer service
GetHuman: So how would you sum up your experience for GetHuman's American Specialty Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anyoldname: They just keep putting you on hold. Ask * question, put me on hold, * minutes later, ask another question, on hold for ** minutes...... After ** minutes of this game come back with sending to XXXXXX to review. Asked for timetable - was told **-** days?
GetHuman: Let's quantify your experience contacting American Specialty Health. On a scale of 1 to 5, how easy is it go get help on a American Specialty Health problem?
~Anyoldname: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anyoldname: I'd give them a three out of five on communication.
GetHuman: And what about American Specialty Health's ability to quickly and effectively address your problem?
~Anyoldname: For that I would say two out of five.
GetHuman: And finally- any advice for other American Specialty Health customers?
~Anyoldname: Call them early in the day or late. Don't forget any personal or account information you might need for American Specialty Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anyoldname taken from his American Specialty Health customer service problem that occurred on November 7th, 2017.