Amerigroup: this number *****. plain and simple. they dont...
A Amerigroup customer review by GetHuman user ~tony from November 24th, 2017
Background on ~tony's case
GetHuman: ~tony - can you tell our other Amerigroup customers when your case took place?
~tony: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Amerigroup, and if so, how?
GetHuman: And which of these common Amerigroup customer issues best describes the reason you wanted to talk to them?
(Shows ~tony a list of common Amerigroup problems)
~tony: "Overcharge/Strange charge" was why I was trying to call.
~tony's review of Amerigroup customer service
GetHuman: So how would you sum up your experience for GetHuman's Amerigroup customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tony: this number *****. plain and simple. they dont answer unless u hve a provide i.d., well they terminated me, and the log in system wont allo wme in and im getting bills now theyre suppoe to paid prior to termination. just stupid way of doing business.
GetHuman: Let's quantify your experience contacting Amerigroup. On a scale of 1 to 5, how easy is it go get help on a Amerigroup problem?
~tony: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tony: I'd give them a one out of five on communication.
GetHuman: And what about Amerigroup's ability to quickly and effectively address your problem?
~tony: For that I would say two out of five.
GetHuman: And finally- any advice for other Amerigroup customers?
~tony: Call them early in the day or late. Don't forget any personal or account information you might need for Amerigroup to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tony taken from his Amerigroup customer service problem that occurred on November 19th, 2017.
Amerigroup
3.00 of 5 stars | 17 reviews
~tony's Amerigroup Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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