Amtrak: Blew me away. Before I could get into any detai...
A Amtrak customer review by GetHuman user ~ChewChewCharlie from November 16th, 2017
Background on ~ChewChewCharlie's case
GetHuman: ~ChewChewCharlie - can you tell our other Amtrak customers when your case took place?
~ChewChewCharlie: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~ChewChewCharlie a list of common Amtrak problems)
~ChewChewCharlie: "Make a Booking" was why I was trying to call.
~ChewChewCharlie's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ChewChewCharlie: Blew me away. Before I could get into any details, the woman who answered said Amtrak was sorry for any inconveniences during a recent trip I mentioned. I ended by saying that I was killed by Amtrak and came back only to file a complaint. She laughed and said again that Amtrak was sorry and that she had to get on to the next call where she could say she was sorry. Meanwhile, I have no idea how to get the serious attention of Amtrak regarding lost bags and a missed guaranteed Amtrak connection not compensated for despite the website saying guaranteed Amtrak connections missed would be remedied.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~ChewChewCharlie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ChewChewCharlie: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~ChewChewCharlie: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~ChewChewCharlie: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ChewChewCharlie taken from his Amtrak customer service problem that occurred on November 12th, 2017.