Annual Free Credit Report: This is completely automated - there is no opti...
A Annual Free Credit Report customer review by GetHuman user ~annoyed anonymous from November 17th, 2017
Background on ~annoyed anonymous's case
GetHuman: ~annoyed anonymous - can you tell our other Annual Free Credit Report customers when your case took place?
~annoyed anonymous: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Annual Free Credit Report, and if so, how?
GetHuman: And which of these common Annual Free Credit Report customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed anonymous a list of common Annual Free Credit Report problems)
~annoyed anonymous: "Account access" was why I was trying to call.
~annoyed anonymous's review of Annual Free Credit Report customer service
GetHuman: So how would you sum up your experience for GetHuman's Annual Free Credit Report customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed anonymous: This is completely automated - there is no option of speaking to a human. If you can't print your report after accessing it online, there is no way to get help. There is no reason for this to be handled so poorly - we are supposed to have access to our credit reports free of charge once per year, but the credit bureaus refer to this site to get it, and this site is only going to be helpful if you have a printer. Once you've accessed, you can no longer get it for a year!
GetHuman: Let's quantify your experience contacting Annual Free Credit Report. On a scale of 1 to 5, how easy is it go get help on a Annual Free Credit Report problem?
~annoyed anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Annual Free Credit Report's ability to quickly and effectively address your problem?
~annoyed anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Annual Free Credit Report customers?
~annoyed anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Annual Free Credit Report to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed anonymous taken from his Annual Free Credit Report customer service problem that occurred on November 12th, 2017.