Anthem Blue Cross CA: That number led me to the group coverage line a...
A Anthem Blue Cross CA customer review by GetHuman user ~Snowboard Instructor from November 20th, 2017
Background on ~Snowboard Instructor's case
GetHuman: ~Snowboard Instructor - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Snowboard Instructor: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Snowboard Instructor a list of common Anthem Blue Cross CA problems)
~Snowboard Instructor: "Overcharge/Strange charge" was why I was trying to call.
~Snowboard Instructor's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snowboard Instructor: That number led me to the group coverage line and they transfered me to the alleged individual coverage line where I have been on hold ever since.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Snowboard Instructor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snowboard Instructor: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Snowboard Instructor: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Snowboard Instructor: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Snowboard Instructor taken from his Anthem Blue Cross CA customer service problem that occurred on November 18th, 2017.