Anthem Blue Cross CA: I really didn't get to speak with anyone. Actu...
A Anthem Blue Cross CA customer review by GetHuman user ~Sharon Trafford from October 29th, 2017
Background on ~Sharon Trafford's case
GetHuman: ~Sharon Trafford - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Sharon Trafford: Yup. It was morning, on October 20th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharon Trafford a list of common Anthem Blue Cross CA problems)
~Sharon Trafford: "Update account information" was why I was trying to call.
~Sharon Trafford's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon Trafford: I really didn't get to speak with anyone. Actually my company selected another provider this year and I have six claims that I submitted, on the proper forms, everything in order in November of ****, anthem came back and implied that perhaps I had an accident at work. I filled out that form and I have never heard from them again. I attempted to reach a live person today and apparently claims of this nature are being set aside. I am ill and the claims total $****.**. I paid my premiums and did what I was supposed to do. Anthem dropped the ball. Shame on you
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Sharon Trafford: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon Trafford: I'd give them a four out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Sharon Trafford: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Sharon Trafford: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon Trafford taken from his Anthem Blue Cross CA customer service problem that occurred on October 20th, 2017.