Anthem Blue Cross CA: ** mins, if that. **So, really smooth. Say, "G...
A Anthem Blue Cross CA customer review by GetHuman user ~Just Jim from November 26th, 2017
Background on ~Just Jim's case
GetHuman: ~Just Jim - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Just Jim: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Just Jim a list of common Anthem Blue Cross CA problems)
~Just Jim: "Overcharge/Strange charge" was why I was trying to call.
~Just Jim's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Just Jim: ** mins, if that. **So, really smooth. Say, "Get Associate" at each prompt selection. the *rd? one transferred me to a human. **Well, .... verbally my cancellation of policy was super easy. Now to see if my auto debit is really cancelled too.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Just Jim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Just Jim: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Just Jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Just Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Just Jim taken from his Anthem Blue Cross CA customer service problem that occurred on November 23rd, 2017.