Anthem Blue Cross CA: This number has shorter hours it's active than...
A Anthem Blue Cross CA customer review by GetHuman user ~Glen Gold from November 20th, 2017
Background on ~Glen Gold's case
GetHuman: ~Glen Gold - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Glen Gold: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Glen Gold a list of common Anthem Blue Cross CA problems)
~Glen Gold: "Make/Chase a claim" was why I was trying to call.
~Glen Gold's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glen Gold: This number has shorter hours it's active than others -- *:** AM to * PM Pacific. There's another number that opens at * Pacific time. BUT you need to wait on hold for over * minutes, answering many different prompts, before they tell you that.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Glen Gold: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glen Gold: I'd give them a four out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Glen Gold: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Glen Gold: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glen Gold taken from his Anthem Blue Cross CA customer service problem that occurred on November 18th, 2017.