Anthem Blue Cross CA: unfortunately this is for insurance through emp...
A Anthem Blue Cross CA customer review by GetHuman user ~truely unhappy Anthem customer from November 21st, 2017
Background on ~truely unhappy Anthem customer's case
GetHuman: ~truely unhappy Anthem customer - can you tell our other Anthem Blue Cross CA customers when your case took place?
~truely unhappy Anthem customer: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~truely unhappy Anthem customer a list of common Anthem Blue Cross CA problems)
~truely unhappy Anthem customer: "Coverage question" was why I was trying to call.
~truely unhappy Anthem customer's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~truely unhappy Anthem customer: unfortunately this is for insurance through employment not through covered california. the nice rep who answered stayed on the phone and tried to get through and ended up disconnected too.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~truely unhappy Anthem customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~truely unhappy Anthem customer: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~truely unhappy Anthem customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~truely unhappy Anthem customer: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~truely unhappy Anthem customer taken from his Anthem Blue Cross CA customer service problem that occurred on November 19th, 2017.