Apple: Hi, so I have to say this.....Could you give th...
A Apple customer review by GetHuman user GetHuman-401718 from November 26th, 2017
Background on GetHuman-401718's case
GetHuman: GetHuman-401718 - can you tell our other Apple customers when your case took place?
GetHuman-401718: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401718 a list of common Apple problems)
GetHuman-401718: "Warranty claim" was why I was trying to call.
GetHuman-401718's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401718: Hi, so I have to say this.....Could you give the iPhone's better battery Because this is ridiculous honestly, we have had so many iPhones and then you don't even really working on the battery and honestly android is getting better Apple is just all about getting paid not about the customer. So I mean stop fixing the apps that are already there and work on the battery!!!!!! Yes people could buy external battery packs however we shouldn't need to! It's just more money spending on more stuff......I mean look at android! Android has water proof phone and scratch proof and such better battery life....Apple puts their phones and products so pricy and their not worth it I've gone from Apple to android and android is better, and you need to give the iPhone's and iPads etc customization options. This is ridiculous honestly. Apple has mad so many iPhones and say how there is so much new but it's nothing that great honestly and with the iOS updates the battery gets even worse like what the heck!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-401718: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401718: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-401718: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-401718: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401718 taken from his Apple customer service problem that occurred on November 24th, 2017.