Apple: Tried website first to book a workshop. Impossi...
A Apple customer review by GetHuman user ~146 from November 18th, 2017
Background on ~146's case
GetHuman: ~146 - can you tell our other Apple customers when your case took place?
~146: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~146 a list of common Apple problems)
~146: "Warranty claim" was why I was trying to call.
~146's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~146: Tried website first to book a workshop. Impossible, Phoned and waited ** mins. and got nowhere. Tried this email address and got immediate response that this email address is not monitored and routing me back thru website, which didn't work in the first place!
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~146: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~146: I'd give them a two out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~146: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~146: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~146 taken from his Apple customer service problem that occurred on November 15th, 2017.