Apple: I purchased macbook pro **' retina display on...
A Apple customer review by GetHuman user ~dilroop singh from November 18th, 2017
Background on ~dilroop singh's case
GetHuman: ~dilroop singh - can you tell our other Apple customers when your case took place?
~dilroop singh: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~dilroop singh a list of common Apple problems)
~dilroop singh: "Where to buy" was why I was trying to call.
~dilroop singh's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dilroop singh: I purchased macbook pro **' retina display on ** august **** and within ** days of purchase, I observed few flickering lines on right hand side of screen which are *increasing in number day by day.**I took it for repair at apple service centre on *th September **** and they refuse to cover this under warranty saying that this is an accidental fault.*There are no scratches, dents, damage or breakage on the macbook or on the screen as per your hardware warranty policy. **How can increasing lines on the screen be the fault of the customer that too within ten days of purchase and careful handling.**Also, sometimes I hear some kind of noise of hinges from the macbook. I am not satisfied with the product quality.**I want this defective product to be replaced or else I want my money back.****On **th September, I collected it from the service centre unrepaired .*I am honestly not satisfied with the quality of macbook pro and your service. I had never expected this from apple.**Kindly look into
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~dilroop singh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dilroop singh: I'd give them a four out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~dilroop singh: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~dilroop singh: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dilroop singh taken from his Apple customer service problem that occurred on November 17th, 2017.