Apple: I was just wondering about a few charges that w...
A Apple customer review by GetHuman user ~Chris Peters from November 24th, 2017
Background on ~Chris Peters's case
GetHuman: ~Chris Peters - can you tell our other Apple customers when your case took place?
~Chris Peters: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Peters a list of common Apple problems)
~Chris Peters: "Complaint" was why I was trying to call.
~Chris Peters's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Peters: I was just wondering about a few charges that were on my account, the person I spoke to assured me that it was only because I updated my credit card information and the charges would go away in about ** hours.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Chris Peters: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Peters: I'd give them a four out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Chris Peters: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Chris Peters: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Peters taken from his Apple customer service problem that occurred on November 22nd, 2017.