I bought annotebook with apple and I'm through...

A Apple customer review by GetHuman user ~Billie SUe from November 8th, 2017

Background on ~Billie SUe's case

GetHuman: ~Billie SUe - can you tell our other Apple customers when your case took place?
~Billie SUe: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to Apple, and if so, how?
~Billie SUe: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Billie SUe a list of common Apple problems)
~Billie SUe: "Warranty claim" was why I was trying to call.

~Billie SUe's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billie SUe: I bought annotebook with apple and I'm through with them. I get an idiotic recording that understands full sentences yet it cannot understand it when i give serial number, you know when i pay so much for a laptop, i expect DECENT service. I can't get a hold of em, they have no email (Iwoncder why?)IN a nutshell this is what i think of apple like steve jobs apple is dead good bye and good writ tens!!mf's
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Billie SUe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billie SUe: I'd give them a four out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Billie SUe: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Billie SUe: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billie SUe taken from his Apple customer service problem that occurred on October 30th, 2017.

Apple

3.05 of 5 stars | 308 reviews

~Billie SUe's Apple Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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