Apple: I'm on my *th iPhone & have come to learn from...
A Apple customer review by GetHuman user ~iJunk Sucks from November 6th, 2017
Background on ~iJunk Sucks's case
GetHuman: ~iJunk Sucks - can you tell our other Apple customers when your case took place?
~iJunk Sucks: Yeah. It was afternoon, on October 27th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~iJunk Sucks a list of common Apple problems)
~iJunk Sucks: "Complaint" was why I was trying to call.
~iJunk Sucks's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iJunk Sucks: I'm on my *th iPhone & have come to learn from Apple that "I promise to call you tomorrow" really means "I'll ignore you for a week & not respond to any of your communications after that" A month-and-a-half after complaining about all my time wasted with Apple products & all I got was an offer to get a discount on another Apple product I don't want.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~iJunk Sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iJunk Sucks: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~iJunk Sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~iJunk Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iJunk Sucks taken from his Apple customer service problem that occurred on October 27th, 2017.