Apple "CUSTOMER SUPPORT" refuses to provide a h...

A Apple customer review by GetHuman user ~timmax from November 17th, 2017

Background on ~timmax's case

GetHuman: ~timmax - can you tell our other Apple customers when your case took place?
~timmax: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Apple, and if so, how?
~timmax: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~timmax a list of common Apple problems)
~timmax: "Update account information" was why I was trying to call.

~timmax's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timmax: Apple "CUSTOMER SUPPORT" refuses to provide a hard copy of a i phone users guide for a senior citizen, expecting everyone to be telecommunication wizard. The online PDF is *** pgs long. Even Samsung was willing to provide that service. Maybe I should have purchased that instead of "the best", Apple iphone *. Cheapo's in my book.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~timmax: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timmax: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~timmax: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~timmax: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timmax taken from his Apple customer service problem that occurred on November 10th, 2017.


3.05 of 5 stars | 308 reviews

~timmax's Apple Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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