AppleCare: As a customer service person myself, I apprecia...
A AppleCare customer review by GetHuman user GetHuman-319007 from November 26th, 2017
Background on GetHuman-319007's case
GetHuman: GetHuman-319007 - can you tell our other AppleCare customers when your case took place?
GetHuman-319007: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319007 a list of common AppleCare problems)
GetHuman-319007: "Overcharge on Account" was why I was trying to call.
GetHuman-319007's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319007: As a customer service person myself, I appreciate how polite and helpful each person I've talked to has been. They don't always have the easiest answers, but I am smart enough to understand the shortcomings with accessing the Apple ID were my own fault and to not blame this corporation for trying to protect my information.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
GetHuman-319007: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319007: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
GetHuman-319007: For that I would say five out of five.
GetHuman: And finally- any advice for other AppleCare customers?
GetHuman-319007: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319007 taken from his AppleCare customer service problem that occurred on November 21st, 2017.