AppleCare: It was hard to hear and understand the assistan...
A AppleCare customer review by GetHuman user ~Dei from November 20th, 2017
Background on ~Dei's case
GetHuman: ~Dei - can you tell our other AppleCare customers when your case took place?
~Dei: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~Dei a list of common AppleCare problems)
~Dei: "Warranty Claim" was why I was trying to call.
~Dei's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dei: It was hard to hear and understand the assistant. In addition, I am not happy right now with my Apple product. We have spent thousands of $$ on Apple products. My daughter's MacBook Air lasted * YEARS!!!! I think it's time to rethink our taste in computers and tech devices.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~Dei: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dei: I'd give them a three out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~Dei: For that I would say four out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~Dei: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dei taken from his AppleCare customer service problem that occurred on November 12th, 2017.