I had to call AppleCare because my Apple ID was...
A AppleCare customer review by GetHuman user ~JRT Momma from November 22nd, 2017
Background on ~JRT Momma's case
GetHuman: ~JRT Momma - can you tell our other AppleCare customers when your case took place?
~JRT Momma: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~JRT Momma a list of common AppleCare problems)
~JRT Momma: "Track a Package" was why I was trying to call.
~JRT Momma's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JRT Momma: I had to call AppleCare because my Apple ID was disabled because of an account issue. The * people I spoke with all spoke American English (no foreign accents). They were very helpful. The issue was resolved because they granted me an exception. Otherwise, I would have had to pay $**.** for their assistance.
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~JRT Momma: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JRT Momma: I'd give them a two out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~JRT Momma: For that I would say three out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~JRT Momma: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JRT Momma taken from his AppleCare customer service problem that occurred on November 19th, 2017.