AppleCare: The man who answered my call just hang up becau...
A AppleCare customer review by GetHuman user ~not assigned from November 18th, 2017
Background on ~not assigned's case
GetHuman: ~not assigned - can you tell our other AppleCare customers when your case took place?
~not assigned: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to AppleCare, and if so, how?
GetHuman: And which of these common AppleCare customer issues best describes the reason you wanted to talk to them?
(Shows ~not assigned a list of common AppleCare problems)
~not assigned: "Warranty Claim" was why I was trying to call.
~not assigned's review of AppleCare customer service
GetHuman: So how would you sum up your experience for GetHuman's AppleCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not assigned: The man who answered my call just hang up because it took me some time to find the iTunes icon. He just hang up! Horrible person for customr service. *:** pm **********
GetHuman: Let's quantify your experience contacting AppleCare. On a scale of 1 to 5, how easy is it go get help on a AppleCare problem?
~not assigned: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not assigned: I'd give them a five out of five on communication.
GetHuman: And what about AppleCare's ability to quickly and effectively address your problem?
~not assigned: For that I would say five out of five.
GetHuman: And finally- any advice for other AppleCare customers?
~not assigned: Call them early in the day or late. Don't forget any personal or account information you might need for AppleCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not assigned taken from his AppleCare customer service problem that occurred on November 10th, 2017.