Apria Healthcare: Tried calling Apria billing department and keep...
A Apria Healthcare customer review by GetHuman user ~aocsret92 from November 11th, 2017
Background on ~aocsret92's case
GetHuman: ~aocsret92 - can you tell our other Apria Healthcare customers when your case took place?
~aocsret92: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~aocsret92 a list of common Apria Healthcare problems)
~aocsret92: "Get insurance" was why I was trying to call.
~aocsret92's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aocsret92: Tried calling Apria billing department and keep getting a recording that informs me to call cannot be connected at this time. I finally called the equipment company for supply's they keep switching me back to the same number that will not connect me finally someone would help and called there personal phone to billing and Tamara was upset that I had called her through the equipment service she told me it was not her fault for bad number. well at this time I knew it was not going to going right from that point on. I informed her that my bill was incorrect and she told me that it wasn't before she look even into it and I told her that I paid for my equipment prior to leaving Apria, she finally look up the bill and said it was my banks fault for not submitting payment I informed her that it was over a month when I paid for items she said well tell your bank to submit payments on time. I ask to speak to a supervisor she said I am a supervisor I said I would like to speak to another sup
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~aocsret92: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aocsret92: I'd give them a two out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~aocsret92: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~aocsret92: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aocsret92 taken from his Apria Healthcare customer service problem that occurred on November 10th, 2017.