Armed Forces Bank: Seriously this bank fails as much as they legal...
A Armed Forces Bank customer review by GetHuman user GetHuman-74278 from November 16th, 2017
Background on GetHuman-74278's case
GetHuman: GetHuman-74278 - can you tell our other Armed Forces Bank customers when your case took place?
GetHuman-74278: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Armed Forces Bank, and if so, how?
GetHuman: And which of these common Armed Forces Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74278 a list of common Armed Forces Bank problems)
GetHuman-74278: "Question" was why I was trying to call.
GetHuman-74278's review of Armed Forces Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Armed Forces Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74278: Seriously this bank fails as much as they legally can. Customer service is usually rude, call wait times never seem to be below ** minutes, and I frequently have problems with them. For one I placed a wire transfer yesterday being told it would take until noon today. So I wait til about *pm, then call them when nothings changed. I am then informed that they do not do wire transfers on the weekends and I will have to wait until Monday. Had they told me this originally I would not have done the transfer! Also, I had a card split on me so I went in for a replacement. Expected to leave there with a card but apparently they only send card through the mail. This takes ** -** business days, that's three weeks. find this a bit ridiculous. Also if you compare them to nearly any other bank or credit union, they have higher fees and lower rates.
GetHuman: Let's quantify your experience contacting Armed Forces Bank. On a scale of 1 to 5, how easy is it go get help on a Armed Forces Bank problem?
GetHuman-74278: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74278: I'd give them a one out of five on communication.
GetHuman: And what about Armed Forces Bank's ability to quickly and effectively address your problem?
GetHuman-74278: For that I would say four out of five.
GetHuman: And finally- any advice for other Armed Forces Bank customers?
GetHuman-74278: Call them early in the day or late. Don't forget any personal or account information you might need for Armed Forces Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74278 taken from his Armed Forces Bank customer service problem that occurred on November 11th, 2017.