Armed Forces Bank: The customer service with AFB continues to get...
A Armed Forces Bank customer review by GetHuman user ~V from November 11th, 2017
Background on ~V's case
GetHuman: ~V - can you tell our other Armed Forces Bank customers when your case took place?
~V: Yeah. It was late at night, on November 2nd.
GetHuman: Did you reach out to Armed Forces Bank, and if so, how?
GetHuman: And which of these common Armed Forces Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~V a list of common Armed Forces Bank problems)
~V: "Complaint" was why I was trying to call.
~V's review of Armed Forces Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Armed Forces Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V: The customer service with AFB continues to get worse and worse. Used to love my bank, they have just gotten to big to give a care anymore.
GetHuman: Let's quantify your experience contacting Armed Forces Bank. On a scale of 1 to 5, how easy is it go get help on a Armed Forces Bank problem?
~V: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V: I'd give them a one out of five on communication.
GetHuman: And what about Armed Forces Bank's ability to quickly and effectively address your problem?
~V: For that I would say two out of five.
GetHuman: And finally- any advice for other Armed Forces Bank customers?
~V: Call them early in the day or late. Don't forget any personal or account information you might need for Armed Forces Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V taken from his Armed Forces Bank customer service problem that occurred on November 2nd, 2017.