Armed Forces Bank: The wait time is outrageous but if you knew the...
A Armed Forces Bank customer review by GetHuman user GetHuman-261204 from November 15th, 2017
Background on GetHuman-261204's case
GetHuman: GetHuman-261204 - can you tell our other Armed Forces Bank customers when your case took place?
GetHuman-261204: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Armed Forces Bank, and if so, how?
GetHuman: And which of these common Armed Forces Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261204 a list of common Armed Forces Bank problems)
GetHuman-261204: "Complaint" was why I was trying to call.
GetHuman-261204's review of Armed Forces Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Armed Forces Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261204: The wait time is outrageous but if you knew they were underpaid agents taking calls for five other banks plus AFB you would understand why. I got an agent named Kayla C who was great and stayed on the phone and made sure I could get in my online banking without a problem. I tried to speak to her supervisor and compliment her and she said the compliment made her day and she didn't want me to have to wait to speak to a supervisor. Greatest customer service I've received from anyone!
GetHuman: Let's quantify your experience contacting Armed Forces Bank. On a scale of 1 to 5, how easy is it go get help on a Armed Forces Bank problem?
GetHuman-261204: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261204: I'd give them a one out of five on communication.
GetHuman: And what about Armed Forces Bank's ability to quickly and effectively address your problem?
GetHuman-261204: For that I would say four out of five.
GetHuman: And finally- any advice for other Armed Forces Bank customers?
GetHuman-261204: Call them early in the day or late. Don't forget any personal or account information you might need for Armed Forces Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261204 taken from his Armed Forces Bank customer service problem that occurred on November 12th, 2017.