Armed Forces Bank: Very bad customer service, considering the wait...

A Armed Forces Bank customer review by GetHuman user GetHuman-24710 from November 16th, 2017

Background on GetHuman-24710's case

GetHuman: GetHuman-24710 - can you tell our other Armed Forces Bank customers when your case took place?
GetHuman-24710: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Armed Forces Bank, and if so, how?
GetHuman-24710: I used the 888-929-2265 number I found for on the GetHuman Armed Forces Bank customer phone number page I was on: Armed Forces Bank Customer Service Phone Number
GetHuman: And which of these common Armed Forces Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-24710 a list of common Armed Forces Bank problems)
GetHuman-24710: "Question" was why I was trying to call.

GetHuman-24710's review of Armed Forces Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Armed Forces Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-24710: Very bad customer service, considering the wait time was suppose to be ** minutes. I cannot get through during the work day. It's *am and I still can't get through.
GetHuman: Let's quantify your experience contacting Armed Forces Bank. On a scale of 1 to 5, how easy is it go get help on a Armed Forces Bank problem?
GetHuman-24710: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-24710: I'd give them a one out of five on communication.
GetHuman: And what about Armed Forces Bank's ability to quickly and effectively address your problem?
GetHuman-24710: For that I would say four out of five.
GetHuman: And finally- any advice for other Armed Forces Bank customers?
GetHuman-24710: Call them early in the day or late. Don't forget any personal or account information you might need for Armed Forces Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-24710 taken from his Armed Forces Bank customer service problem that occurred on November 12th, 2017.

Armed Forces Bank

1.33 of 5 stars | 25 reviews

GetHuman-24710's Armed Forces Bank Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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