Arturia: No customer service available, no phone, no cha...
A Arturia customer review by GetHuman user ~bartoff from November 17th, 2017
Background on ~bartoff's case
GetHuman: ~bartoff - can you tell our other Arturia customers when your case took place?
~bartoff: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Arturia, and if so, how?
GetHuman: And which of these common Arturia customer issues best describes the reason you wanted to talk to them?
(Shows ~bartoff a list of common Arturia problems)
~bartoff: "None of those really matches why I wanted to contact Arturia that day." was why I was trying to contact.
~bartoff's review of Arturia customer service
GetHuman: So how would you sum up your experience for GetHuman's Arturia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bartoff: No customer service available, no phone, no chat, no email responses. You'll have to establish an account in order to log in and track down your case number. But it's a waste of time. It will have been closed without your ever hearing from them.
GetHuman: Let's quantify your experience contacting Arturia. On a scale of 1 to 5, how easy is it go get help on a Arturia problem?
~bartoff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bartoff: I'd give them a two out of five on communication.
GetHuman: And what about Arturia's ability to quickly and effectively address your problem?
~bartoff: For that I would say one out of five.
GetHuman: And finally- any advice for other Arturia customers?
~bartoff: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Arturia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bartoff taken from his Arturia customer service problem that occurred on November 13th, 2017.
Arturia
1.00 of 5 stars | 2 reviews
~bartoff's Arturia Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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