AshleyStewart.com: I would like the CEO Celia Clancy or someone wi...
A AshleyStewart.com customer review by GetHuman user ~Kelkym from November 20th, 2017
Background on ~Kelkym's case
GetHuman: ~Kelkym - can you tell our other AshleyStewart.com customers when your case took place?
~Kelkym: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AshleyStewart.com, and if so, how?
GetHuman: And which of these common AshleyStewart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelkym a list of common AshleyStewart.com problems)
~Kelkym: "Warranty claim" was why I was trying to call.
~Kelkym's review of AshleyStewart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's AshleyStewart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelkym: I would like the CEO Celia Clancy or someone with authority to contact me. I ordered clothes online and had to pay shipping both ways because it was a web only item. I had to pay $**.** to send it back to you AND I paid $* for you to send it to me!!! It did not FIT!!! I received a automated email with no name telling me that I am not getting my money back AND you are holding my money!!
GetHuman: Let's quantify your experience contacting AshleyStewart.com. On a scale of 1 to 5, how easy is it go get help on a AshleyStewart.com problem?
~Kelkym: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelkym: I'd give them a four out of five on communication.
GetHuman: And what about AshleyStewart.com's ability to quickly and effectively address your problem?
~Kelkym: For that I would say three out of five.
GetHuman: And finally- any advice for other AshleyStewart.com customers?
~Kelkym: Call them early in the day or late. Don't forget any personal or account information you might need for AshleyStewart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelkym taken from his AshleyStewart.com customer service problem that occurred on November 16th, 2017.