Aspire Visa: I am outraged, been paying off closed account f...
A Aspire Visa customer review by GetHuman user GetHuman-382628 from November 7th, 2017
Background on GetHuman-382628's case
GetHuman: GetHuman-382628 - can you tell our other Aspire Visa customers when your case took place?
GetHuman-382628: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Aspire Visa, and if so, how?
GetHuman: And which of these common Aspire Visa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382628 a list of common Aspire Visa problems)
GetHuman-382628: "Lower my rate" was why I was trying to call.
GetHuman-382628's review of Aspire Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's Aspire Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382628: I am outraged, been paying off closed account for years, all of a sudden they know nothing, don't have a customer service in US , don't take payments over phone, then suddenly they do, I don't feel safe even talking to them or their website. what now? do I just not pay?
GetHuman: Let's quantify your experience contacting Aspire Visa. On a scale of 1 to 5, how easy is it go get help on a Aspire Visa problem?
GetHuman-382628: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382628: I'd give them a five out of five on communication.
GetHuman: And what about Aspire Visa's ability to quickly and effectively address your problem?
GetHuman-382628: For that I would say five out of five.
GetHuman: And finally- any advice for other Aspire Visa customers?
GetHuman-382628: Call them early in the day or late. Don't forget any personal or account information you might need for Aspire Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382628 taken from his Aspire Visa customer service problem that occurred on November 4th, 2017.