Assurance Wireless: I called to add money to my friend's Assurance...
A Assurance Wireless customer review by GetHuman user ~Happy Friend of Assurance Wire from November 13th, 2017
Background on ~Happy Friend of Assurance Wire's case
GetHuman: ~Happy Friend of Assurance Wire - can you tell our other Assurance Wireless customers when your case took place?
~Happy Friend of Assurance Wire: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Friend of Assurance Wire a list of common Assurance Wireless problems)
~Happy Friend of Assurance Wire: "Lower my bill" was why I was trying to call.
~Happy Friend of Assurance Wire's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Friend of Assurance Wire: I called to add money to my friend's Assurance Wireless phone, and only had his phone number and first name (no pin or other information available). Customer Service was excellent. Thank you so much.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Happy Friend of Assurance Wire: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Friend of Assurance Wire: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Happy Friend of Assurance Wire: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Happy Friend of Assurance Wire: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Friend of Assurance Wire taken from his Assurance Wireless customer service problem that occurred on November 8th, 2017.