Asus: I lost the person on chat. Was my fault, but he...

A Asus customer review by GetHuman user ~Happy Customer from November 25th, 2017

Background on ~Happy Customer's case

GetHuman: ~Happy Customer - can you tell our other Asus customers when your case took place?
~Happy Customer: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Asus, and if so, how?
~Happy Customer: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer a list of common Asus problems)
~Happy Customer: "Warranty claim" was why I was trying to call.

~Happy Customer's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer: I lost the person on chat. Was my fault, but he got me headed in the right direction. I think his name was Leonard L. I did find what he told me to look for and problem solved. Thank you. Your customer support is excellent.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Happy Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Happy Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Asus customers?
~Happy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer taken from his Asus customer service problem that occurred on November 21st, 2017.

Asus

2.08 of 5 stars | 193 reviews

~Happy Customer's Asus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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