Asus: THE PEOPLE ON THE PHONE BARELY SPEAK ANY ENGLIS...
A Asus customer review by GetHuman user ~ASUS BLOWS from November 20th, 2017
Background on ~ASUS BLOWS's case
GetHuman: ~ASUS BLOWS - can you tell our other Asus customers when your case took place?
~ASUS BLOWS: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~ASUS BLOWS a list of common Asus problems)
~ASUS BLOWS: "Repairs" was why I was trying to call.
~ASUS BLOWS's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ASUS BLOWS: THE PEOPLE ON THE PHONE BARELY SPEAK ANY ENGLISH. ALL THEY ADVISE YOU TO DO IS RUN DISK SCAN ETC. NO REAL TECH SUPPORT. I CAN'T BELIEVE RETAILERS REALLY DECIDED TO WORK WITH SUCH A SCAMMY BRAND.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~ASUS BLOWS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ASUS BLOWS: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~ASUS BLOWS: For that I would say two out of five.
GetHuman: And finally- any advice for other Asus customers?
~ASUS BLOWS: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ASUS BLOWS taken from his Asus customer service problem that occurred on November 15th, 2017.