Asus: I need some information and I initially contact...

A Asus customer review by GetHuman user ~yeh yeh from November 23rd, 2017

Background on ~yeh yeh's case

GetHuman: ~yeh yeh - can you tell our other Asus customers when your case took place?
~yeh yeh: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Asus, and if so, how?
~yeh yeh: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~yeh yeh a list of common Asus problems)
~yeh yeh: "Warranty claim" was why I was trying to call.

~yeh yeh's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yeh yeh: I need some information and I initially contacted Asus support via chat. I was told I needed to call in instead. After **-** minutes of wait time finally a rep answered my call. He was so unsure of the answer and at a moment told me I need to contact Asus via email. I then asked for the email information and he told me it's confidential. Which at this point I was getting frustrated. Overall, their customer service is next to nothing. I wouldn't recommend getting their products!
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~yeh yeh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yeh yeh: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~yeh yeh: For that I would say four out of five.
GetHuman: And finally- any advice for other Asus customers?
~yeh yeh: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yeh yeh taken from his Asus customer service problem that occurred on November 17th, 2017.

Asus

2.08 of 5 stars | 193 reviews

~yeh yeh's Asus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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