Asus: Called an **** somewhere in India, got a * in U...
A Asus customer review by GetHuman user ~Pierre FL from November 17th, 2017
Background on ~Pierre FL's case
GetHuman: ~Pierre FL - can you tell our other Asus customers when your case took place?
~Pierre FL: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Pierre FL a list of common Asus problems)
~Pierre FL: "Device Support" was why I was trying to call.
~Pierre FL's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pierre FL: Called an **** somewhere in India, got a * in US, about * minute wait, very good sevices and answers. Amazing... First time this happens... Way to go.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Pierre FL: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pierre FL: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Pierre FL: For that I would say four out of five.
GetHuman: And finally- any advice for other Asus customers?
~Pierre FL: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pierre FL taken from his Asus customer service problem that occurred on November 14th, 2017.