Asus: The website says there will be a status update...
A Asus customer review by GetHuman user ~nick from November 17th, 2017
Background on ~nick's case
GetHuman: ~nick - can you tell our other Asus customers when your case took place?
~nick: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~nick a list of common Asus problems)
~nick: "Warranty Claim" was why I was trying to call.
~nick's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nick: The website says there will be a status update within **hrs after they recieve your unit-well these guys have had my tablet for over a week and can't seem to give me any updates. I was just told by a rep at this * it takes * business days for them to sort through everything and give back a status. I have got a really bad feeling that if it takes them over a week to even find my tablet that I may be without it for a very long time. I have emailed their cust. care email and no one responds, i have even emailed someone who is supposed to be a superviser and they dont respond. So far i regret i spent money with this company.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~nick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nick: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~nick: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~nick: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nick taken from his Asus customer service problem that occurred on November 14th, 2017.